Account, License & Payments
Payment or License Problem
Written by ORDAL Documentation · Updated 2026-10-06
Quick answer
Quick answer
First verify the account used for purchase and the transaction result. If access is still missing, contact ORDAL support with enough detail to trace the purchase.
Check the account
Make sure you are signed into the same ORDAL account used during the official in-app payment flow.
Check transaction evidence
Keep the receipt, transaction reference, time, currency, and payment status available for troubleshooting.
Contact support
Use ORDAL's website chat and provide the account email plus transaction details. Do not share passwords, API keys, or full payment credentials.